Utility templates: Flows
What you'll learn
- What a Flows template is: a form inside WhatsApp, opened from a template button
- What to use today while it isn't in Parlario yet
A Flows template is a message with a button that opens a small form inside WhatsApp: several screens with fields, lists, dates and checkboxes. The customer fills it in without leaving the chat, and the answers come back to the business.
When it's used in Utility
- Booking or rescheduling an appointment (pick a service, a day and a time).
- Confirming delivery details (address, delivery window).
- Signing up for something the customer already asked for (a class, a pickup).
Not available in Parlario yet
Parlario can't create or send Flows templates today, and a Flows template created in Meta's WhatsApp Manager can't be sent from Parlario either. We plan to add it. In the meantime: for appointments, connect Google Calendar and your AI Agent books them in the conversation. To collect details step by step, use a Route (it asks questions with buttons and lists while the 24-hour window is open). And to reopen a closed conversation, send a Utility: Default template with a quick reply button — when the customer taps it, the window opens again and the Route or the Agent take over.
Recap
- Flows = a form inside WhatsApp, opened from a template button
- Not available in Parlario yet; Google Calendar, Routes and Default templates cover the same needs today
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Questions? Visit our support portal: support.parlario.co